Course Booking T&Cs

Terms and Conditions for enhance Teaching Schools Alliance Collaboration Course Bookings

Effective Date: 04 May 2018

  1. These Course Booking Terms and Conditions set out the terms and conditions for the enhance Teaching Schools Alliance Collaboration course bookings made through the enhance Course Booker portal (coursebooking.enhancealliance.org). 
  2. By booking a course through the enhance Course Booker portal, or any other method offered by enhance, you agree to be legally bound by these Course Booking Terms and Conditions.

Definitions

“Course Fee” is the fee charged for attending the course or programme.  Please note that some bookings may not be subject to a separate course fee (e.g. for attendance on the NQT Learning & Development Programme where the NQT’s school has purchased the full programme through the NQT Service Level Agreement).

“Personal Data” has the meaning as defined in the General Data Protection Regulation (GDPR) and the Data Protection Act

“Portal” means the enhance Course Booker portal

"Special Categories of Personal Data" has the meaning as defined in the General Data Protection Regulation (GDPR) and the Data Protection Act

“You” means the person, company, or organisation, browsing and/or using the www.enhancealliance.org website and/or coursebooking.enhancealliance.org portal and “your” should be interpreted accordingly.

“We”/“Us”/“Our” means the enhance Teaching Schools Alliance Collaboration.

“Website” means the enhance Teaching Schools Alliance Collaboration website.

Course Bookings

  1. Course bookings made through the enhance Course Booker portal will require information including (but not limited to):
  • Full name of delegate
  • Full school name
  • School address (including postcode)
  • Telephone number
  • Mobile number
  • Email address.
  1. In accordance with the Terms and Conditions of Use, your course booking is not confirmed until you have received, by email, notification that explicitly states that your course booking has been approved and you have made full payment of the course fee (where applicable).
  2. Multiple bookings from one school are permitted.
  3. In the event that a delegate is unable to attend then the approved booking may be able to be assigned to a new delegate – this can be done free of charge, by the person who made the booking, by contacting us. Only one delegate substitution per booking is permitted – enhance reserve the right to charge the full course fee (where applicable) for second or subsequent substitution requests.

Course Booking Payment and Terms

  1. Once a course booking is approved, and you are required to pay a course fee, you will be issued with an invoice for that course fee. Full payment will be required at least seven (7) days before the start date of the course (or immediately on receipt of the invoice if the course booking is approved less than seven days before the start date of the course).  We reserve the right to cancel your approved booking, and reassign your place, if full payment is not made before the start date of the course.
  2. The invoice will include instructions for how payment is to be made and may include a reference number/purchase order number that you are required to include with your payment. Generally payment will be accepted by Bacs transfer or cheque.
  3. If you wish to cancel your course booking you can do this by contacting us on 01895 717499 (Option 5) or This email address is being protected from spambots. You need JavaScript enabled to view it.. The applicable cancellation charge will apply based on when your cancellation request is received:
  1. Cancellation request 29 calendar days or more before the start date of the course – Full refund of course fee (where applicable)
  2. Cancellation request between 15 and 28 calendar days (inclusive) before the start date of the course – 50% refund of course fee (where applicable)
  3. Cancellation request between 1 and 14 calendar days (inclusive) before the start date of the course – No refund will be given
  4. Failure to attend/No show – This will be treated as a late cancellation and no refund will be given.
  1. From time to time the course provider may need to make alterations to a training course for reasons including, but not limited to: illness, adverse weather, or insufficient delegate numbers. enhance reserve the right, where practicable, to offer alternative course dates or substitute the course trainer to enable the course to go ahead.  If the alternative dates are not suitable for confirmed delegates, then the course fee will be refunded in full where a course fee is applicable.
  2. If a course needs to be cancelled, we will notify the person who has booked the course by email. All course fees paid (where applicable) will be refunded in full.
  3. enhance and/or the course provider reserves the right to remove any delegate as a result of disruptive or inappropriate behaviour – any decision to do this will be at the sole discretion of the course trainer. In such circumstances enhance will not offer any refund or alternative course date. 

 

Data Protection and Privacy

Collection of Personal Information

  1. enhance processes personal data and special categories of personal data to support the administration of courses that are available to be booked on the enhance portal.
  2. Personal data is data that relates to a living person who can be identified from the data ('data subject').
  3. Personal data may include, but is not limited to:
  • Name
  • Address
  • Employer
  • Contact information including email address, telephone number, and mobile telephone number. 
  1. Special categories of personal data means personal data consisting of information as to:
  • religious beliefs or other beliefs of a similar nature (for dietary requirements for course catering where offered and information is collected)
  • Physical or mental health or condition (for access requirements to course venues). 
  1. Your data will be held securely and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act.
  2. The data you submit to enhance as part of your course booking may be downloaded and transferred to the course provider’s own system where a course provider is using their own system to deliver or manage the course.
  3. If you book a course on the enhance Course Booker portal, then the course provider will have access to your personal information for the purpose of delivering and/or administering the course.  Course providers may copy and hold some or all of this data locally in their own systems to facilitate their administration of the course.
  4. Further information about how we may use your information is detailed in our Terms and Conditions of Use.

Validity of the Course Booking Terms and Conditions

  1. If any part or provision of these Course Booking Terms and Conditions is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision. 

Changes to the Course Booking Terms and Conditions

  1. If we change the Course Booking Terms and Conditions, we will post the revised version with an updated effective date. If we make significant changes to the Course Booking Terms and Conditions, we may also notify you by other means such as sending an email or posting a notice on our website and/or course booker portal. 
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